Shipping policy

Product Shipping
Orders will be processed and packaged within 3 days of each purchase. Products will then be shipped via USPS or UPS. Although I will make every effort to be sure packages arrive in a timely manner, I am not responsible for general problems, inclimate weather, pandemics, or any other issue that may cause delays after the package is in care of the shipping company. Tracking information will be available once a product is shipped. 

Shipping Charges
Charges are automatically calculated during check-out. Whenever possible, I will combine items to ship in one box to save on shipping costs. In that case, a refund of any additional shipping payment will be issued based on the original payment method. 

Local Delivery
I am happy to offer touchless delivery to customers located in the Tucson-metro area, including Oro Valley, Marana, Catalina and Sahuarita. Click “Local Delivery” at check-out. "Local Delivery" is within an approximate 20-mile radius of my studio location. 

International Shipping
At this time, I am only shipping products outside of the US to Canada. Products will be shipped using a local carrier (ex- DHL). If any taxes or customs charges apply, the customers will be responsible for those. See “Product Shipping” above for more general info. If you have a question about shipping to a different area, please contact me. 

Shipping Damages
I take extreme care to package my ceramics to travel safely through the shipping process, but occasionally mishaps do happen. If you have a shipping concern, please contact me at info@melissahenshawceramics.com within 48 hours of receiving your package. See the Refunds & Return policy for more information.