FAQs

Where are your pieces made?
All the pieces available for purchase have been created by hand in my home studio, and occasionally a few have been created in the local Parks and Recreation community studio where I have taken classes. 

Will I receive the exact piece in the pictures?
Yes, you will! Each piece I make is unique and no two are exactly alike (though they may be similar). You may also find signs of the handmade process in your item - a fingermark, a slight wiggle, a dot in the glaze or a tiny bump. That is the joy of owning a hand made piece and knowing it is an original! 

How do I care for my new items?
All pieces are dishwasher and microwave safe, unless noted. But, of course, handwashing and not microwaving are recommended to keep your items new as long as possible. Handmade ceramics are fragile (especially with tile and concrete floors!), so handle your items with care.

Do you accept custom and special orders?
I sometimes accept custom orders, if it's something I am interested in making and if I am able to fit the project into my clay production schedule. If you have an idea or question, send me an email and we can chat. 

Refunds & Returns
In general, I do not offer returns or refunds for products, including gift cards. However, if you have a concern with a purchase, such as damage during shipping, please contact me at info@melissahenshawceramics.com within 48 hours of receiving your item. Although I cannot guarantee an exact replica of the item, I will work with you to find a solution. In addition, if a product is found to have a defect (handle breaking at joint, glaze issue, etc.) within the first 60 days, please let me know. Naturally, general breakage and typical 'wear and tear' are not included in this policy. Ceramics can be delicate, please handle them with care. A more detailed Refund & Return Policy can be viewed on the checkout page.

Product Shipping
Orders will be processed and packaged within 3 days of each purchase. Products will then be shipped via USPS. Although I will make every effort to be sure packages arrive in a timely manner, I am not responsible for general problems, inclimate weather, pandemics, customs, or any other issue that may cause delays after the package is in care of the shipping company. Tracking information will be available once a product is shipped. A more detailed Shipping Policy can be found on the checkout page. 

Shipping Charges
Charges are automatically calculated during check-out. Whenever possible, I will combine items to ship in one box to save on shipping costs. In that case, a refund of any additional shipping payment will be issued based on the original payment method. 

International Shipping
At this time I am only shipping products outside of the US to Canada. Products will be shipped using a local carrier (ex- DHL). If any taxes or customs charges apply, the customers will be responsible for those. See “Product Shipping” above for more general info. If you have a question about shipping to a different area, please contact me. 

Local Delivery
I am happy to offer touchless delivery to customers located in the Tucson-metro area, including Oro Valley, Marana, Catalina and Sahuarita. Click “Local Delivery” at check-out. "Local Delivery" is within a 20 mile radius of my studio location. 

Shipping Damages
I take extreme care to package my ceramics to travel safely through the shipping process, but occasionally mishaps do happen. If you have a shipping concern, please contact me at info@melissahenshawceramics.com within 48 hours of receiving your package.


Have another question or need more info?
Email me at: info@melissahenshawceramics.com